1) Location
While the hotel is located on the slope, it is around a short 10-15 minute drive to the city centre.
2) Room
The room was tastefully decorated and I was impressed the moment I stepped into it. The bed and pillows were comfortable.
3) Amenities
Wifi was strong.
There was an open area with sofas and a foosball table.
4) Toilet
When we wanted to take a shower, all that came out was cold water. We were told by the staff to wait for 5 minutes for the water to heat up. Alas, the water was very mildly warm / never hot. We were essentially bathing in cold water when the temperature outside was 11 degrees. The room was cold and there was one little portable heater on the table.
5) Service
Initially, we were quite impressed when the staff served us with cookies and fruits in the afternoon.
But there were several misses.
After we made payment in cash, the staff at the reception told us that he will pass us the change later as he didn't have enough change at that time. The change never came and we forgot about it.
Also, we were impressed when the staff asked us what time we wanted breakfast the next day. We told them that we were leaving the hotel at 5:30 a.m. the next day and that we might not be able to have breakfast. The staff said that it was no problem and they would be able to pack sandwiches for us. We appreciated their gesture.
However, the next day, when we were about to leave, we asked the staff at the counter whether the sandwiches were ready. Looking extremely puzzled, he said that there were no sandwiches. Had we known, we would have bought our own breakfast the previous day.
6) Conclusion
While this property looks luxurious, improvements await- in particular, service and fix that heating please!
The Highlands
41/3A Unique View Road
Nuwara Eliya 22200
Sri Lanka
While the hotel is located on the slope, it is around a short 10-15 minute drive to the city centre.
2) Room
The room was tastefully decorated and I was impressed the moment I stepped into it. The bed and pillows were comfortable.
3) Amenities
Wifi was strong.
There was an open area with sofas and a foosball table.
4) Toilet
When we wanted to take a shower, all that came out was cold water. We were told by the staff to wait for 5 minutes for the water to heat up. Alas, the water was very mildly warm / never hot. We were essentially bathing in cold water when the temperature outside was 11 degrees. The room was cold and there was one little portable heater on the table.
5) Service
Initially, we were quite impressed when the staff served us with cookies and fruits in the afternoon.
But there were several misses.
After we made payment in cash, the staff at the reception told us that he will pass us the change later as he didn't have enough change at that time. The change never came and we forgot about it.
Also, we were impressed when the staff asked us what time we wanted breakfast the next day. We told them that we were leaving the hotel at 5:30 a.m. the next day and that we might not be able to have breakfast. The staff said that it was no problem and they would be able to pack sandwiches for us. We appreciated their gesture.
However, the next day, when we were about to leave, we asked the staff at the counter whether the sandwiches were ready. Looking extremely puzzled, he said that there were no sandwiches. Had we known, we would have bought our own breakfast the previous day.
6) Conclusion
While this property looks luxurious, improvements await- in particular, service and fix that heating please!
The Highlands
41/3A Unique View Road
Nuwara Eliya 22200
Sri Lanka
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